Sr. Associate Support Engineer (SAP MM/WM)

TL;DR

Sr. Associate Support Engineer (SAP MM/WM): Providing remote-based technical support for SAP applications in 4.x and ECC environments with an accent on troubleshooting, configuring, and delivering fixes for complex integrated systems. Focus on diagnosing critical issues, supporting client customizations, and ensuring high-quality service for global enterprise clients.

Location: Must be based in Brazil

Company

hirify.global is a global provider of end-to-end enterprise software support, products, and services, serving as a leading third-party support provider for Oracle, SAP, Salesforce, and AWS.

What you will do

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP functionality.
• Configure and discuss best practices for SAP WM and MM modules with clients.
• Develop and deliver application break fixes for critical product defects.
• Provide hands-on assistance using proprietary tools in test environments or via remote connectivity.
• Collaborate with a virtual global team to share field experience and improve diagnostic processes.
• Work flexible hours, including evenings, weekends, and holidays, to support a 24x7x365 operation.

Requirements

• 2-3 years of relevant SAP experience, specifically with MM/WM modules.
• Fluency in both English and Portuguese is required.
• Must be based in Brazil.
• Experience supporting application end-users in a corporate environment.
• Strong analytical and logical problem-solving skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Nice to have

• SAP certification.
• Knowledge of country-specific solutions or localizations.
• Consulting background.
• Experience with global implementations.

Culture & Benefits

• Opportunity to work in a fast-paced, global environment with a focus on innovation.
• Commitment to a diverse and inclusive workplace.
• Competitive compensation, bonuses, and benefits package.
• Emphasis on professional growth and learning new skills.
• Participation in the hirify.global Foundation community initiatives.