Senior Group Manager - Operations

TL;DR

Senior Group Manager - Operations (BPO): Leading a team of operational leaders to drive contractual performance and client satisfaction with an accent on cost management and process improvement. Focus on building high-performing teams, ensuring regulatory compliance, and leveraging AI tools to deliver measurable business value.

Location: Must be based in Cape Town, South Africa

Company

hirify.global is a global leader in intelligent operations and transformation, providing AI-powered solutions across diverse industries including finance, healthcare, and travel.

What you will do

• Lead and mentor a team of operational leaders to achieve high performance.
• Manage contractual and commercial performance through effective cost and profitability control.
• Design, implement, and track a portfolio of improvement projects for the functional area.
• Build and maintain strong internal and external stakeholder relationships.
• Ensure full compliance with all relevant process and regulatory standards.
• Drive continuous improvement initiatives to enhance customer experience.

Requirements

• Must be based in Cape Town, South Africa
• Proven track record of 5 years of experience as a senior operations manager.
• Experience working in a contact center or BPO environment.
• Strong leadership, coaching, and change management skills.
• Advanced proficiency in MS Office.
• Knowledge of AI tools.

Culture & Benefits

• Opportunity to work with a global leader in intelligent operations.
• Exposure to diverse industries and large-scale transformation projects.
• Focus on professional development and leadership growth.
• Collaborative environment emphasizing human-led solutions and innovation.