Team Leader (Travel)

TL;DR

Team Leader (Travel): Managing a team of agents within the travel industry to ensure operational excellence and target achievement with an accent on GDS system utilization and performance monitoring. Focus on managing headcount against budgets and overseeing team productivity in a rotational shift environment.

Location: hirify.global House, Cape Town, South Africa. Must be open to working in rotational US shifts.

Company

A global Business Process Management (BPM) leader providing professional outsourcing services across diverse industry verticals, including travel, finance, and healthcare.

What you will do

• Manage a team of agents to ensure 100% of monthly targets are met consistently.
• Oversee headcount requirements and manage them against the allocated budget.
• Utilize GDS systems to facilitate travel operations and agent workflows.
• Maintain high service standards within the travel industry domain.
• Lead team operations during rotational shifts aligned with US business hours.

Requirements

• Proven experience managing a team of agents.
• Hands-on experience working with GDS systems.
• Strong proficiency in travel industry terminologies.
• Availability to work in rotational US shifts.
• Grade 12 qualification.

Culture & Benefits

• Structured career paths with clear professional development opportunities.
• Access to coaching and mentoring to support growth.
• Engagement-driven culture centered on celebration and outperformance.
• Opportunity to participate in community impact initiatives via the hirify.global Cares Foundation.