Senior Customer Success Engineer (Cybersecurity)

TL;DR

Senior Customer Success Engineer (Cybersecurity): Serving as the technical owner and trusted advisor for strategic accounts to drive adoption and maximize security value of software supply chain solutions with an accent on deployment, system health management, and technical advisory. Focus on bridging the gap between customer needs and product roadmaps, resolving complex technical escalations, and ensuring seamless onboarding for enterprise clients.

Location: Remote (Must be based in the United States and authorized to work without sponsorship)

Salary: $169,000 – $179,000

Company

A leading provider of software supply chain security and threat intelligence solutions.

What you will do

• Act as the primary technical point of contact for strategic accounts throughout the customer lifecycle.
• Lead onboarding and deployment efforts to ensure technical go-live within defined SLAs.
• Conduct technical reviews, monitor product usage, and lead enablement sessions to drive adoption.
• Collaborate with CSMs, Account Executives, and Solution Architects to align technical outcomes with business goals.
• Triage and resolve complex technical escalations in coordination with Support and Engineering.
• Provide structured feedback to Product teams to influence the roadmap based on customer needs.

Requirements

• 6–8 years of experience in a customer-facing, technically hands-on role supporting large enterprise accounts.
• Proven experience in a technical advisory or TAM role, specifically within cybersecurity, application security, or software supply chain security.
• Hands-on experience with application security tools or threat detection platforms.
• Ability to explain complex technical concepts to both practitioners and executives.
• Must be authorized to work in the United States without the need for current or future sponsorship.
• Bachelor's degree in a technical or related field.

Culture & Benefits

• Competitive base salary, performance bonuses, and equity.
• Comprehensive health coverage with nearly 90% premiums covered and HRA for deductibles.
• 401(k) with Traditional and Roth options.
• Flexible PTO and Quarterly Wellness Weekends (company-wide 3-day breaks).
• Remote work stipend and access to Udemy Business for continuous learning.
• 100% employer-paid dental, vision, disability, and life insurance.