3rd Line Escalation Engineer (.NET)

TL;DR

3rd Line Escalation Engineer (.NET): Providing expert-level technical solutions for complex customer issues with an accent on code analysis, bug fixing, and deep product knowledge. Focus on diagnosing multi-threaded environments, managing escalations, and collaborating with internal engineering teams to deliver high-quality patches and diagnostic tools.

Company

hirify.global is a recruitment and talent solutions provider.

What you will do

• Provide expert-level technical support for complex product issues.
• Analyze, diagnose, and debug intricate customer-reported problems.
• Develop and implement patches, fixes, and diagnostic tools.
• Take ownership of escalations and drive them to resolution.
• Act as a technical focal point for internal cross-functional groups.
• Create and improve documentation to train support engineers.

Requirements

• At least 1 year of hands-on fullstack experience with strong backend focus.
• Proven experience working with multi-threaded environments and large-scale .NET systems.
• Proficiency with Web services, WCF, and IIS.
• Experience with VDI technologies including Citrix, VMware, or Hyper-V.
• Strong troubleshooting, interpersonal, and communication skills.
• Ability to work under pressure and adapt to new technologies quickly.

Nice to have

• Experience with Microsoft SQL and T-SQL development.
• Previous customer support experience.
• Knowledge of Insights, Splunk, and Windows internals (Win API).
• Familiarity with Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, GPO).
• Solid understanding of data structures, design patterns, and algorithms.

Culture & Benefits

• Opportunity to work on large-scale software projects.
• Collaborative environment working with various product component teams.
• Focus on professional growth through deep product and technical knowledge acquisition.