Group Manager - Operations (Insurance)

TL;DR

Group Manager - Operations (Insurance): Managing high-performing teams for a US-based insurance campaign with an accent on operational excellence, performance management, and strategic delivery. Focus on coaching deputy and assistant managers, resolving conflicts, and ensuring consistent target achievement in a 24/7 night shift environment.

Location: Must be based in Cape Town, South Africa (Onsite)

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging AI-powered platforms and deep domain expertise to serve over 700 clients across diverse industries.

What you will do

• Lead and manage a team of Deputy Managers and Assistant Managers.
• Drive performance management and disciplinary processes to ensure high team output.
• Coach and motivate individuals to achieve operational targets.
• Prioritize deliverables and plan team activities effectively.
• Communicate information assertively while maintaining empathy with customers and colleagues.
• Embrace organizational change while maintaining a positive and productive environment.

Requirements

• Must be a seasoned Operations Manager with experience in the US Insurance domain.
• Must be available to work 24/7 night shifts.
• Grade 12 qualification.
• Proven leadership, management, and conflict resolution skills.
• Strong strategic thinking and ability to achieve targets.
• Excellent written and verbal communication skills.