User Experience Researcher (Fintech)

TL;DR

User Experience Researcher (Fintech): Conducting in-person contextual research with Manila-based production staff to translate real-world workflows into actionable design recommendations for a US-based product team. Focus on synthesizing qualitative data, creating journey maps, and facilitating stakeholder workshops to shape product roadmaps.

Location: Hybrid (Manila, Philippines). Office located at BGC.

Company

A category-defining fintech company making homeownership more accessible and valuable.

What you will do

• Use contextual inquiries, observation, and user testing to understand production staff workflows and pain hirify.globals.
• Synthesize research observations into prioritized, actionable design recommendations.
• Produce journey maps, process flow diagrams, and detailed research summaries.
• Serve as the on-site bridge between Manila staff and the US-based Product Design organization.
• Facilitate stakeholder workshops to validate hypotheses and align on priorities.
• Manage the logistics and scheduling for internal research sessions.

Requirements

• Must be based in Manila, Philippines for a hybrid work arrangement.
• 2+ years of hands-on UX research experience with a strong command of contextual inquiry.
• Bachelor's degree in HCI, Psychology, Anthropology, Design, or equivalent practical experience.
• Proven ability to synthesize qualitative data into clear, actionable insights.
• Strong communication skills for facilitating workshops and research sessions.
• Ability to work non-standard hours (typically 12:00 AM to 9:00 AM) to align with US teams.

Nice to have

• Experience conducting research in operationally complex back-office environments.
• Familiarity with Dovetail or similar research repositories.
• Prior exposure to working with BPO or production staff populations.

Culture & Benefits

• Market-leading salary with regular reviews.
• Comprehensive health insurance for employees and their dependents.
• 18 holidays and hybrid work flexibility in a supportive environment.
• Company-provided Mac equipment and a one-time home office reimbursement.
• Structured development programs, certifications, and educational reimbursement.