Mining Technical Support Engineer (Mining)

TL;DR

Mining Technical Support Engineer (Mining): Enabling software and system issue resolution for mining operations with an accent on root cause analysis and corrective actions. Focus on troubleshooting the Terrain for Grading and Loading solution, implementing Permanent Corrective Actions, and improving deliverables based on customer feedback.

Location: Onsite in Christchurch, New Zealand. Visa sponsorship is not available.

Company

Global leader in manufacturing construction and mining equipment.

What you will do

• Conduct risk assessments, root cause analysis, and quality assurance processes to resolve software and system issues.
• Collaborate with engineering to develop and implement Interim Corrective Action (ICA) and Permanent Corrective Action (PCA) approaches.
• Communicate customer feedback to development teams to improve product deliverables and meet business requirements.
• Resolve a variety of hardware, software, and communications malfunctions in multi-vendor environments.
• Coach others on advanced diagnostic techniques and tools for unusual or performance-related problems.
• Maintain product configuration requirements and document customer platform experiences.

Requirements

• Extensive experience in technical troubleshooting of hardware, software, and communications.
• Deep knowledge of the Terrain for Grading and Loading solution and mining operational workflows.
• Proven ability to design, plan, and execute software product testing strategies.
• Must be based in New Zealand; visa sponsorship is not available for this position.
• Strong systems thinking skills to analyze cause-effect relationships impacting organization performance.
• Expertise in fostering strong customer relationships through open communication and feedback.

Culture & Benefits

• Work within a global team dedicated to building sustainable communities.
• Culture of continuous improvement and widespread systems thinking.
• Collaborative environment focusing on innovation and customer success.
• Equal opportunity employer encouraging applicants of all ages.