Global Technical Helpdesk Engineer (IT Support)

TL;DR

Global Technical Helpdesk Engineer (IT Support): Providing first-level technical support for office infrastructure and staff connectivity with an accent on hardware/software troubleshooting and incident management. Focus on resolving system issues, maintaining technical documentation, and empowering users via a Global Service Desk.

Location: Hybrid (Bangkok, Thailand)

Company

hirify.global is a global travel platform part of Booking Holdings that connects people to millions of hotels, flights, and experiences worldwide.

What you will do

• Serve as the first point of contact for technical assistance via phone, email, and chat.
• Monitor and resolve requests received through the IT-Support ServiceDesk.
• Troubleshoot, diagnose, and resolve technical system, hardware, and software issues.
• Guide users through the problem-solving process to empower them for future issues.
• Maintain technical documentation and the service catalog for software and hardware.
• Provide feedback on processes and recommend areas for improvement.

Requirements

• Degree in Computer Science, Computer Engineering, or a similar field.
• Experience with customer service and helpdesk ticketing systems.
• Ability to communicate clearly in spoken and written English.
• Must be based in Bangkok, Thailand.
• Availability to work shifts and be on call.

Nice to have

• Experience with Microsoft 365.
• Proficiency with macOS.

Culture & Benefits

• Hybrid working model with a WFH set-up allowance.
• 30 days of remote work from anywhere globally every year.
• Employee discounts for accommodation worldwide.
• Free subscriptions to Headspace, Odilo, and Udemy.
• Life, TPD, and Accident Insurance.
• Multicultural environment with a team spanning 90+ nationalities.