IT Servicedesk Specialist (Gamedev)

TL;DR

IT Servicedesk Specialist (Gamedev): Providing L1 technical support and workstation maintenance for studio employees with an accent on hardware diagnosis, software deployment, and endpoint security. Focus on ensuring system reliability through PC setup, AD management, and adhering to SLAs in a high-paced production environment.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global is an outsourcing company specializing in high-end game development and art production as part of the Virtuos network.

What you will do

• Provide L1 support for employees via the Servicedesk ticket system.
• Diagnose, repair, and upgrade user workstations and notebooks.
• Prepare and configure PCs for new hires.
• Install and maintain software and Endpoint Security policies.
• Manage information security and handle security incidents.
• Resolve technical issues within defined SLAs.

Requirements

• 1+ years of experience as an IT system administrator or helpdesk specialist.
• Proficiency in Windows and MacOS.
• Experience with PC hardware repair and workstation setup.
• Knowledge of MS Active Directory and Office 365 administration.
• Basic network administration and troubleshooting skills.
• Location: Must be based in Kyiv, Ukraine

Nice to have

• Experience with enterprise Antivirus, DLP, and Asset Management software.
• Knowledge of IT security principles.
• English proficiency at a pre-intermediate level.
• Previous experience in IT or Gamedev companies.

Culture & Benefits

• Opportunity to work on diverse global game projects with leading publishers.
• Clear career growth system with regular feedback and training programs.
• Modern office located in the heart of Kyiv (Podil).
• Medical insurance.
• Flexible schedule and support during blackouts.
• Employment via Diia.City.