Junior IT Helpdesk Specialist (Medtech)

TL;DR

Junior IT Helpdesk Specialist (IT Infrastructure): Providing professional IT support and infrastructure maintenance for users in Ukraine, Poland, and Denmark with an accent on service delivery and hardware/software troubleshooting. Focus on resolving IT incidents, managing Active Directory objects, and maintaining the local network physical layer.

Location: Onsite in Kyiv, Ukraine (full no remote work)

Company

Global developer of innovative 3D scanners and software solutions for dental and hearing professionals.

What you will do

• Provide professional and efficient IT support for customers in Kyiv and globally.
• Fulfill IT service requests and resolve hardware/software incidents.
• Perform hardware and software maintenance, including installations, replacements, and repairs.
• Manage the physical layer of the Local Area Network (LAN).
• Administer Active Directory objects such as users, groups, and PCs.
• Create and update the knowledge base for IT services.

Requirements

• Prior experience in system administration or infrastructure/workplace support.
• Good knowledge of Windows OS administration at the user level.
• Understanding of Windows Server or Microsoft Cloud services.
• Proficiency in managing Active Directory objects.
• Basic knowledge of LANs and connectivity troubleshooting methods.
• English: Intermediate+ level required

Culture & Benefits

• Comprehensive benefits package including 24 days of annual vacation, medical insurance, and paid sick leaves.
• Professional, friendly, and supportive work environment with constant growth opportunities.
• Comfortable office in UNIT.City with free breakfasts, lunches, and parking.
• Occasional business trips to Western Europe.
• Healthy work-life balance.