Patient Care Coordinator (Medical)

TL;DR

Patient Care Coordinator (Medical): Serving as the first point of contact for patients and ensuring seamless support throughout their care journey with an accent on administrative and clinical coordination. Focus on managing prior authorizations, patient scheduling, and maintaining accurate medical records in compliance with HIPAA protocols.

Location: Remote (Must be available during 9:00 AM - 5:00 PM US Central Time)

Company

hirify.global is a professional services firm providing remote staffing solutions for various industries.

What you will do

• Manage incoming patient phone calls with professionalism and empathy.
• Coordinate patient scheduling, rescheduling, and follow-up appointments.
• Process and manage prior authorizations for dermatology procedures and medications.
• Maintain accurate patient records and ensure compliance with HIPAA.
• Support providers by preparing patient charts and assisting with documentation.
• Respond to patient inquiries regarding services, billing, and insurance coverage.

Requirements

• Minimum 1 year of experience in a healthcare or medical office setting.
• Must be available to work 9:00 AM - 5:00 PM US Central Time.
• Proficiency with scheduling systems, EMRs, and web-based communication platforms.
• Strong organizational skills and attention to detail.
• Commitment to HIPAA compliance and patient confidentiality.
• Excellent phone etiquette and ability to manage high call volumes.

Nice to have

• Prior authorization experience in dermatology or varicose veins.

Culture & Benefits

• Permanent work from home arrangement.
• Immediate hiring process.
• Health insurance coverage available for eligible locations.

Hiring process

• Complete application including assessment questions.
• Technical check and voice recording submission.