Customer Experience Specialist (Ecommerce)

TL;DR

Customer Experience Specialist (Ecommerce): Managing multi-channel customer interactions via chat, email, phone, and social media for a direct-to-consumer retail platform with an accent on empathy, brand loyalty, and efficient problem solving. Focus on maintaining high CSAT scores, achieving first-contact resolution, and providing actionable insights for product improvement.

Location: Remote (Must be based in the United States)

Salary: $23/hour (approx. $3,680/month) + performance bonuses up to $1,000/month

Company

hirify.global is a direct-to-consumer tech company disrupting the retail industry by leveraging AI and automation to offer high-quality essentials at radically low prices.

What you will do

• Own the full cycle of customer interactions across chat, email, phone, and social channels.
• Resolve customer issues with empathy to transform challenges into positive brand experiences.
• Utilize internal tools efficiently to maintain high service standards while preserving a human touch.
• Identify and share recurring customer patterns to help drive overall experience improvements.
• Develop deep product expertise to provide authentic guidance and support to customers.

Requirements

• Must be based in the United States.
• Minimum 4 years of professional customer service experience.
• High School diploma or GED.
• Proven ability to build relationships and resolve issues effectively in a remote environment.
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Retirement savings through a 401(k) plan.
• Three-week paid training and onboarding program to ensure success.
• Stable work environment with a set schedule and guaranteed hours.
• Clear growth trajectories into Category Expert, Team Lead, or CX Manager roles.