Technical Customer Service Intern (Telecommunications)

TL;DR

Technical Customer Service Intern (Telecommunications): Supporting the resolution of technical and operational customer issues related to global mobile connectivity with an accent on troubleshooting and ticket management. Focus on investigating complex connectivity cases, documenting troubleshooting processes, and collaborating with Technical Support teams.

Location: Onsite in Lisbon, Sintra, Amadora, Loures, Almada, or Odivelas, Portugal

Company

A technology-driven global mobile communications provider delivering connectivity solutions via its own eSIM technology and global mobile core network.

What you will do

• Resolve technical and operational queries from enterprise customers.
• Investigate and follow up on complex customer cases.
• Monitor and update support tickets within agreed service levels.
• Collaborate with Technical Support and internal teams to track and resolve issues.
• Document troubleshooting steps, processes, and customer interactions.
• Develop knowledge of mobile telecommunications services including calls, SMS, data, and eSIM solutions.

Requirements

• Strong written and verbal communication skills in English.
• Proactive mindset and willingness to learn.
• Analytical and problem-solving skills with high attention to detail.
• Interest in technology, telecommunications, and customer operations.
• Basic knowledge of Microsoft Office tools and collaborative platforms.
• Ability to work in a fast-paced, collaborative international environment.

Nice to have

• Familiarity with ticketing systems or CRM platforms.
• Basic understanding of mobile telecommunications, connectivity, GSM and VoIP technologies.
• Experience working in multicultural or international environments.

Culture & Benefits

• Career growth opportunities in a fast-growing telco company.
• Exposure to major transactions impacting the future of the telecommunications industry.
• Collaboration with a highly talented international team and industry experts.
• Dynamic, innovative, and results-driven work environment.
• Opportunities for professional development and potential international experience across global offices.
• Open communication culture with transparent dialogue.