Billing and Collections Specialist

TL;DR

Billing and Collections Specialist (Finance): Managing billing processes and accounts receivable functions with an accent on payment processing and customer relationship management. Focus on optimizing the A/R lifecycle, reconciling accounts, and ensuring seamless financial operations through cross-functional collaboration.

Location: Hybrid (Serbia). Must work 2nd shift schedule (2pm-10pm CET) to ensure overlap with the North American team.

Company

A key player in the Intelligent Network Operations space, providing systems that link core network services with predictive understanding of network health and performance.

What you will do

• Generate and send customer invoices and process billing adjustments and credits.
• Manage A/R and billing inboxes, responding to customer inquiries promptly.
• Apply customer deposits daily and resolve account overpayment discrepancies.
• Reconcile customer accounts and prepare regular reports on A/R status.
• Collaborate with sales and customer support teams to improve the collections process.
• Develop and implement process improvements to enhance billing and A/R efficiency.

Requirements

• Bachelor's Degree or College diploma.
• 1-3 years of relevant work experience in billing.
• Intermediate proficiency in MS Excel, including pivot tables.
• Strong analytical and problem-solving skills with a solutions-oriented approach.
• Excellent verbal and written communication skills.
• Ability to work 2nd shift (2pm-10pm CET).

Nice to have

• Experience using NetSuite and Salesforce.

Culture & Benefits

• Professional Development Budget.
• Dedicated Wellness Days and Wellness Week.
• Lifestyle Spending Account.
• Employee Recognition Program.
• Inclusive, award-winning culture focused on transparency and respect.