Assistant Store Manager

TL;DR

Assistant Store Manager (Retail): Supporting the store manager in leading a high-performance team and driving operational success with an accent on coaching, customer experience, and team culture. Focus on maintaining an energised store environment, managing daily operations, and resolving complex customer enquiries.

Location: Parramatta, NSW, Australia (Onsite)

Company

hirify.global is one of Australia’s leading telecommunications providers, connecting over 11 million customers daily through mobile, broadband, and digital services.

What you will do

• Lead by example to foster a positive, high-performance, and inclusive store culture.
• Coach, mentor, and develop team members through guidance and feedback to ensure exceptional customer service.
• Maintain an inspiring, customer-first environment that is welcoming for both staff and clients.
• Oversee daily store operations, including team coordination and service delivery efficiency.
• Handle escalated customer enquiries with professionalism and effective de-escalation techniques.
• Drive team engagement by celebrating wins, setting goals, and encouraging continuous learning.

Requirements

• Proven experience in supportive leadership and team management.
• Strong background in retail operations and business awareness.
• Ability to coach and mentor team members to deliver memorable customer experiences.
• Composure under pressure with effective conflict resolution and de-escalation skills.
• Adaptability and a solutions-focused mindset in a changing retail environment.
• Must be based in or able to work onsite in Parramatta, NSW.

Culture & Benefits

• Competitive remuneration with exclusive discounts, including $80 monthly credit and 25% off hirify.global products.
• Inclusive, carer-neutral paid parental leave of up to 14 weeks.
• Access to hirify.global U for industry micro-credentials and professional development.
• Comprehensive wellbeing support with 24/7 access to counselling services.
• Commitment to diversity and inclusion through various employee-led networks and initiatives.
• Additional 'Connected' day for personal, family, or community focus.