Middle Operations Manager (iGaming)

Operations Manager – Middle

Company

SOFTSWISS

Conditions

Full-time Middle 🌎 World 🚀 Management 🏠 Remote Job description

Operations Manager – Middle

SOFTSWISS is hiring an Operations Manager to support the operational stability and performance of assigned projects. This role sits at the intersection of operations, analytics, and cross-functional coordination, requiring a proactive and ownership-driven professional who can efficiently manage operational processes and ensure smooth day-to-day execution across multiple workstreams.

What you’ll do

• Analyze key product and financial metrics across projects on a daily basis
• Identify anomalies, risks, and growth opportunities before they impact the business
• Conduct initial root-cause analysis together with analysts and internal teams
• Coordinate cross-functional teams to resolve operational incidents and business issues efficiently
• Monitor task execution, SLA compliance, and timely escalation of critical issues
• Ensure alignment and effective communication between internal departments
• Translate business needs into actionable internal tasks and oversee their execution
• Initiate process improvements and scale successful practices across multiple projects
• Maintain operational documentation, processes, and workflows in Confluence
• Support operational planning and execution across ongoing initiatives

Required Experience

• Experience in iGaming in Operations, Project Management, or Account Management roles
• Strong understanding of product and financial metrics
• Ability to analyze data and identify root causes of deviations
• Experience identifying bottlenecks and inefficiencies in operational processes
• Ability to propose and implement operational process improvements
• Experience working with Jira and Confluence
• High level of ownership and proactivity
• Strong communication and coordination skills
• English level: Upper-Intermediate (B2) or higher

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

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