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15 часов назад

Desktop Systems Administrator I (IT Support)

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Portugal
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Desktop Systems Administrator I (IT Support): Managing desktop-related support and infrastructure for the Porto office and European remote users with an accent on endpoint management and technical troubleshooting. Focus on administering Jamf and Intune, resolving complex hardware/software issues, and providing on-site infrastructure support.

Location: Hybrid (Porto, Portugal)

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

  • Serve as the escalation point for resolving desktop and laptop issues in a 1,000+ user enterprise environment.
  • Administer enterprise-level device management solutions using Jamf and Intune.
  • Troubleshoot and resolve technical issues for Apple, Microsoft, VPNs, and mobile devices for local and remote employees.
  • Act as on-site 'smart hands' for Corporate IT Infrastructure teams, assisting with racking, cabling, and TelCo troubleshooting.
  • Perform installations, configurations, and repairs of workstations, laptops, and A/V systems.
  • Document hardware management lifecycles and develop standard operating procedures for remote IT support.

Requirements

  • Minimum of 2 years of enterprise-level desktop support experience.
  • Proficiency in provisioning and managing services via Jamf and Intune.
  • Hands-on experience supporting macOS and Windows devices.
  • Experience with Active Directory user, group, and policy administration.
  • Experience supporting enterprise apps such as Microsoft Office, Zoom, Slack, and Okta.
  • Excellent written and verbal English communication skills and ability to work in a hybrid model in Porto, Portugal.

Nice to have

  • Experience with scripting, particularly PowerShell.
  • Experience working with cloud environments or SaaS applications.
  • Experience supporting mobile devices (iPhones, iPads, and Androids).

Culture & Benefits

  • Financial perks including hirify.global shares, a bonus scheme, and a 10% Flexi Benefit.
  • Practical support with meal allowance and comprehensive medical and life insurance.
  • Generous time off with 25 days of annual leave plus public holidays.
  • A team-first, inclusive culture that celebrates diversity and empowers employees.

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