Customer Support Analyst (SQL/Python)

TL;DR

Customer Support Analyst (SQL/Python): Managing enterprise client tickets and resolving technical issues with an accent on technical troubleshooting and backend data verification. Focus on replicating UI bugs, performing MySQL queries, and streamlining incident communications for high-visibility system outages.

Location: Must be authorized to work in the United States. Hybrid for those near Bellevue, WA or New York, NY; fully remote for others within the US.

Salary: $68,680–$82,760 USD Annually

Company

hirify.global is a fast-growing Seattle-based startup providing advanced TV ad measurement and analytics for enterprise clients.

What you will do

• Manage Zendesk ticket queues, delivering a 24-hour response time and 1–2 business day resolution rate.
• Troubleshoot and replicate complex UI bugs and data discrepancies, escalating findings to Engineering via JIRA.
• Utilize MySQL databases to perform backend data verification and isolate root causes of reported issues.
• Provision APIs, manage Devsite access, and handle technical account lifecycle operations across core platforms.
• Lead incident communications by drafting high-visibility Statuspage posts and in-dashboard notifications.
• Partner with Solutions, Content Ops, and Engineering teams to advocate for customers and streamline workflows.

Requirements

• Must be currently authorized to work in the United States (no sponsorship available).
• Practical experience or education in coding/scripting, specifically SQL and Python.
• Direct experience using Zendesk, JIRA, Salesforce, and Confluence.
• Experience verifying data delivery, analyzing API usage, or creating digital tracking pixels.
• Exceptional professional written communication skills to translate technical concepts into customer-friendly explanations.

Culture & Benefits

• Competitive cash compensation including base salary, variable commission, and annual bonus targets.
• Equity participation through a stock options plan for all full-time employees.
• Flexible workplace policy supporting hybrid schedules in Bellevue/NY or fully remote options.
• Overtime pay eligibility for non-exempt roles.
• Opportunity to work in a high-growth startup environment with significant impact.