Customer Success Specialist (Consumer Intelligence)

TL;DR

Customer Success Specialist (Consumer Intelligence): Driving client transition to the One Platform (Discover) with an accent on user adoption and satisfaction. Focus on onboarding new customers, demonstrating ROI through POS data analysis, and identifying growth opportunities for strategic accounts.

Location: Must be living in Almaty, Kazakhstan

Company

The world's leading consumer intelligence firm delivering the Full View™ on consumer behavior to enable manufacturers and retailers to better understand consumers.

What you will do

• Act as a strategic partner for local and regional clients to drive platform adoption.
• Manage the transition, training, and onboarding of new customers to the One Platform (Discover).
• Analyze POS-related data to develop fact-based answers to complex business questions.
• Deliver high-level presentations and actionable recommendations to demonstrate clear ROI.
• Collaborate with account management to identify and qualify cross-sell and upsell opportunities.
• Coordinate internal client services and ensure the quality of deliverables.

Requirements

• Bachelor's or Master's degree in Statistics, Math, Business Administration, Economics, Engineering, or equivalent.
• 0-2 years of experience in Marketing, Sales (Consumer Electronics), or Category Management (Retail).
• Excellent English language skills.
• Must be based in Almaty.
• Strong presentation, communication, and analytical skills.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee-Assistance-Program (EAP).