Technical Support Engineer (Data Focus)

TL;DR

Technical Support Engineer (Data Focus) (Customer Support): Providing L2/L3 user-facing support for production applications used by global users with an accent on incident resolution and system stability. Focus on troubleshooting REST APIs, optimizing SQL queries for data validation, and performing root cause analysis to maintain high availability.

Company

hirify.global is an independent technology consulting firm providing guidance and solutions to over 1000 clients globally across multiple business lines.

What you will do

• Provide L2/L3 user-facing support for global production applications.
• Troubleshoot and resolve incidents via ticketing systems, chat, or calls within SLA.
• Optimize SQL queries for data validation, troubleshooting, and performance tuning.
• Debug REST APIs using tools like Postman and analyze logs across application layers.
• Perform root cause analysis (RCA) and maintain technical documentation and runbooks.
• Collaborate with engineering teams to escalate complex issues with detailed analysis.

Requirements

• 2–3 years of experience in Application or Production Support (L2/L3).
• Proficiency in SQL, including complex queries, joins, and indexing.
• Strong understanding of RESTful APIs and experience with Postman.
• Familiarity with ITIL practices and tools like Jira or ServiceNow.
• Fluent English with excellent verbal and written communication skills.

Nice to have

• Experience with Microsoft Power BI or Power Automate.
• Exposure to generative AI tools.

Culture & Benefits

• International environment with a team representing over 110 nationalities.
• Strong focus on internal growth, with many leaders starting at entry-level.
• Access to an internal Academy with over 250 training modules.
• Vibrant culture with networking events and afterworks.
• Engagement in CSR initiatives through the WeCare Together program.

Hiring process

• Brief virtual or phone introductory call.
• Average of 3 interviews with line managers and team members.
• Technical assessment or case study depending on the role.