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14 часов назад

Researcher (Client Relationships & Service) (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Malaysia
Релокация
Malaysia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Researcher (Client Relationships & Service) (Fintech): Analyzing data to generate actionable insights for the Client Relationships & Service Division with an accent on causal inference, A/B testing, and performance metrics. Focus on identifying operational inefficiencies, building mathematical models, and collaborating with data engineers to optimize the data landscape.

Location: Onsite in Kuala Lumpur, Malaysia. Full relocation support is provided for the candidate and their family.

Company

hirify.global provides AI-powered, multilingual customer support for a global multi-asset broker.

What you will do

  • Define and improve metrics for product performance and operational efficiency.
  • Collect, clean, and transform raw data from multiple sources into usable formats.
  • Identify operational inefficiencies and propose data-driven solutions.
  • Validate solutions using backtesting, A/B testing, and mathematical modeling.
  • Collaborate with Data Engineers to enhance the data landscape.

Requirements

  • Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
  • 4+ years of hands-on experience in data science.
  • Strong knowledge of mathematical statistics and probability theory.
  • Proficiency in SQL and Python (pandas, visualization, and ML packages).
  • Expertise in machine learning and math modeling.
  • Proven experience in causal inference and A/B test design.

Nice to have

  • Experience with Spark.
  • Experience with Metabase and Grafana.
  • Experience in Agile environments or collaborating with development teams.

Culture & Benefits

  • Competitive compensation and comprehensive health/life insurance for employees and families.
  • Extensive learning budget, including professional certifications and free English courses.
  • Generous time off with 21 days of annual leave and paid sick leave.
  • Support for physical well-being via sports club memberships.
  • Yearly flight tickets and accommodation coverage for holidays.
  • Allowances for meals, transportation, and children's education.

Hiring process

  • Initial TA interview and English assessment.
  • Technical interview and a practical task assessment with a subsequent discussion.
  • Final behavioral interview.

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