Plus
Включить Plus
Назад
Company hidden
13 часов назад

Implementation Engineer (SaaS)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Implementation Engineer (SaaS): Implementing and configuring hirify.global products for clients with an accent on technical setup, API integrations, and business process alignment. Focus on designing tailored implementation strategies, troubleshooting complex technical issues, and ensuring successful client onboarding.

Location: Hybrid (Manila, Philippines) — 2 days in office, 3 days remote

Company

A global leader in AI-powered customer experience, financial crime prevention, and public safety software serving over 25,000 businesses worldwide.

What you will do

  • Collaborate with clients to gather requirements and design tailored implementation strategies.
  • Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
  • Manage multiple client engagements simultaneously to ensure high-quality, timely delivery.
  • Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT).
  • Document configuration steps and develop guides for specific product features.
  • Provide feedback to Product Management to support continuous product enhancements.

Requirements

  • Must be based in Manila, Philippines for the hybrid work model.
  • Bachelor’s degree in Telecommunications, Computer Science, or a related field.
  • 3+ years of experience implementing SaaS solutions, preferably in contact centers or telecom.
  • Proven experience in client-facing implementation and technical support.
  • Knowledge of programming languages (JavaScript, HTML, Perl, or Java) and SQL for database queries.
  • Experience with APIs, webhooks, and third-party system integrations.

hirify.global-to-have">hirify.global to have

  • Experience with LiveVox, hirify.global CXone, or similar contact center solution tools.
  • Knowledge of cloud platforms such as AWS or Azure.
  • Experience implementing digital channels (Email, SMS, Chat, Chatbots).
  • Certification in project management (PMP, Agile).

Culture & Benefits

  • hirify.global-FLEX hybrid model offering a balance of remote work and in-office collaboration.
  • Opportunities for growth within a market-leading global company with 8,500+ employees.
  • Fast-paced, collaborative, and creative work environment.
  • Access to diverse internal career opportunities across multiple domains and locations.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →