Technical Helpdesk Engineer (Automotive)

TL;DR

Technical Helpdesk Engineer (Automotive): Providing technical and diagnostic support to Ford approved repairers and independent operators with an accent on vehicle concern resolution and diagnostic guidance. Focus on troubleshooting automotive technical issues, recording vehicle case histories, and collaborating with project management to analyze trends.

Location: Remote (United Kingdom)

Company

hirify.global is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world.

What you will do

• Provide technical guidance and diagnostic instructions to Ford Authorised Repairers and independent operators.
• Handle incoming technical enquiries to enable efficient vehicle repair and diagnosis.
• Record vehicle and concern details into computer systems for tracking and analysis.
• Collaborate with Team Leaders and Project Management on vehicle case histories and trend analysis.
• Maintain high quality standards and acceptable response rates for all helpdesk requests.

Requirements

• Experience as a Dealer Technician with practical workshop experience.
• Technical education at suitable grades (e.g., City and Guilds or NVQ L3).
• Must be prepared to travel for up to one week at a time as requested by Project Management.
• Strong logical thought processes and ability to conduct non-leading questioning.
• Good verbal and written communication skills.
• Computer literacy and a self-starter approach to work.

Nice to have

• High voltage IMI level 3 qualification.
• Previous customer service experience.

Culture & Benefits

• 25 days annual leave and a company contributory pension plan.
• Cash back health care scheme and life assurance.
• Car salary exchange scheme and exclusive discounts on car purchases.
• Exclusive discounts on everyday purchases.
• Opportunities for global career progression within the company.