Junior Technical Support Engineer

TL;DR

Junior Technical Support Engineer: Managing and configuring mobile and desktop environments for the Marketing Intelligence team with an accent on incident response, device administration, and user support. Focus on collaborating with developers to reproduce bugs, testing new functionality, and ensuring the stability of internal tools.

Location: Almaty, Kazakhstan (Hybrid)

Company

hirify.global is a global ride-hailing and multi-service tech company on a mission to challenge injustice by creating fair choices for millions of people worldwide.

What you will do

• Administer and configure mobile devices (Android, iOS) and desktop systems (Linux, macOS).
• Set up user accounts for various mobile applications.
• Monitor device and service health, responding promptly to incidents.
• Troubleshoot and resolve requests from users and internal team members.
• Assist in testing new Go service functionality and existing solutions.
• Collaborate with developers to document and reproduce technical bugs.

Requirements

• Experience as a macOS and Android user.
• Understanding of mobile application architecture (Android/iOS).
• Attention to detail and ability to follow technical instructions.
• Motivation to grow within technical support and QA domains.
• Basic English proficiency for documentation work.

Nice to have

• Experience in application or service testing.
• Familiarity with GitHub and task tracking systems.
• Experience working with command-line interfaces (Linux/macOS).

Culture & Benefits

• Access to mentoring, career consulting, and professional learning programs.
• Opportunities for international experience via the Global Talent Exchange Program.
• Participation in company-wide challenges, social impact, and volunteering projects.
• Co-financed language courses and internal speaking clubs.
• Collaborative environment with a focus on initiative and growth.