Customer Experience Specialist (International) (EOR)

Location: Hybrid role based in the Mexico City office

Salary: MXN 67,750–87,150 per month

Company

hirify.global provides HR, payroll, benefits, and employer-of-record solutions that help businesses manage their operations.

What you will do

• Handle high-level customer support inquiries involving international payroll, benefits, EOR, and complex product issues.
• Act as a subject-matter expert on international offerings and partner with Product teams.
• Collaborate with Solutions, Incident Management, Technical, Product Development, International, Legal, and Operations teams to investigate and resolve issues.
• Develop scalable solutions that improve customer experience, product performance, and international support delivery.
• Lead internal training sessions and maintain documentation, FAQs, SOPs, and Help Center content.
• Advocate for customer insights in product discussions and identify automation, AI integration, and workflow improvements.

Requirements

• 4+ years of experience in a customer-facing or technical support role, ideally in the EOR space.
• Experience resolving complex technical issues and supporting international customer scenarios.
• Strong technical acumen and the ability to learn new technologies, products, and software quickly.
• Excellent communication, problem-solving, collaboration, and organizational skills.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Experience with SQL, Jira, CS tools, Confluence, and Zendesk is preferred.

Culture & Benefits

• Welcoming, casual, and supportive working environment.
• Benefits and wellness program offerings.
• Company retreats and opportunities to learn from leaders in the startup community.
• Inclusive workplace focused on diversity, collaboration, integrity, and continuous improvement.