Customer Success Manager

TL;DR

Customer Success Manager: Acting as a primary point of contact for customers to ensure they maximize value from Webshare products with an accent on feedback loops and process improvement. Focus on training AI chatbots, automating support workflows, and collaborating directly with product and engineering teams to shape future features.

Location: Must be based in Vilnius, Lithuania (Hybrid: 3 office days / 2 WFH)

Salary: 1850 - 2250 EUR/month (Gross)

Company

A team of 500+ professionals developing cutting-edge web data gathering solutions for global businesses, including Fortune 500 companies.

What you will do

• Serve as a primary point of contact for existing and potential customers to address inquiries and feedback.
• Identify and report technical bugs to the engineering team.
• Share customer insights with the Product Team to influence product development.
• Improve FAQs and support macros to enhance self-service capabilities.
• Train and refine AI chatbots to increase query handling accuracy.
• Propose automation ideas and workflow improvements to optimize support operations.

Requirements

• Fluent in English and Lithuanian
• Previous customer support experience
• Strong communication and problem-solving skills
• Ability to adapt to change and handle pressure
• Must be based in Vilnius

Nice to have

• Experience with Intercom automations
• Documentation or knowledge base writing experience

Culture & Benefits

• Hybrid work model with office perks in Cyber City
• Access to internal and external learning resources and professional communities
• Private health insurance and 24/7 gym access
• Mental well-being support including psychologist sessions
• Yearly workation and team building budget