Delivery Manager (AI)

TL;DR

Delivery Manager (Managed Services): Owning account-level health and performance for client squads within an AI-native transformation partner with an accent on client relationship management, team leadership, and commercial acumen. Focus on optimizing delivery standards, managing P&L, and ensuring high-quality transitions from project delivery to managed services.

Location: Preferred candidate based in Latin America, preferably aligned with PT or ET timezones. Hybrid options available in Santiago, Chile.

Company

hirify.global is a global AI-native transformation partner helping ambitious organizations connect strategy, technology, and data.

What you will do

• Act as the senior delivery point of contact for client stakeholders and lead Quarterly Business Reviews (QBRs).
• Oversee delivery performance across squads, resolving blockers and managing delivery risks.
• Own squad-level P&L, tracking utilization, revenue recognition, and margin performance.
• Lead the structured transition of new clients from project delivery into the Managed Services model.
• Coordinate cross-squad dependencies and ensure consistent delivery standards across NA and EMEA.
• Manage client expectations and lead scope change negotiations at the account level.

Requirements

• 5+ years of experience in project, program, or delivery management within technical or service desk environments.
• Proven experience managing other project managers and teams of 6–15 ICs across multiple projects.
• Background in a consulting, agency, or client-services environment.
• Strong understanding of cloud-native architectures, CI/CD pipelines, and agile delivery.
• Must be based in Latin America with alignment to PT or ET timezones.

Nice to have

• Familiarity with GCP.
• Awareness of AI-assisted development and design workflows.

Culture & Benefits

• Generous training budgets, including partner tech certifications and custom learning plans.
• Flexible work arrangements including remote, hybrid, and in-office options.
• Ample vacation policy to promote work-life balance and well-being.
• Customizable health and dental plans tailored to individual needs.
• Inclusive and safe environment committed to diversity, equity, and inclusion.