Customer Success Coordinator

TL;DR

Customer Success Coordinator: Managing professional relationships and providing exceptional service to partners using cloud-based software solutions with an accent on product adoption and partner satisfaction. Focus on serving as the primary point of contact, relaying feedback to internal teams, and becoming a subject matter expert in the job board industry.

Location: Must be based in Cebu, Philippines (Hybrid work arrangement)

Company

hirify.global provides cloud-based solutions for mission-driven nonprofits and associations to manage operations, fundraising, and community engagement.

What you will do

• Serve as the primary point of contact for partners regarding all service needs.
• Build and maintain strong professional relationships to ensure high partner satisfaction.
• Liaise with IT and Development teams to resolve partner issues and enhance product functionality.
• Present new product innovations to partners to drive adoption and usage.
• Relay partner feedback and expectations to management to improve service delivery.
• Assist partners in maximizing the functionality of career sites and web platforms.

Requirements

• Must be eligible to work in the Philippines without sponsorship
• Minimum age of 18 years
• Strong commitment to customer service and professional communication
• Ability to develop a deep understanding of the job board industry
• Excellent problem-solving skills and professional judgment

Culture & Benefits

• Medical, dental, and optical benefits including dependents
• Flexible planned paid time off and sick leave
• Company-paid life insurance coverage
• Hazard pay
• Inclusive, purpose-driven work environment
• Focus on work-life balance and community involvement