Customer Relations Team Lead

TL;DR

Customer Relations Team Lead: Own end-to-end performance of the Customer Relations function with an accent on leading and developing agents, driving daily operations, and improving customer experience through process and cross-team collaboration. Focus on setting goals, monitoring performance, and using data to drive continuous improvements and customer satisfaction.

Location: Budapest (Hybrid)

Salary: Szép Card (gross 450.000 HUF yearly)

Company

hirify.global is a payment and software service provider supporting small local businesses across Europe.

What you will do

• Coach and support Customer Relations Agents to deliver outstanding service.
• Create trusted customer relationships and act as the voice of the customer across the business.
• Set clear goals, monitor team performance, and oversee smooth day-to-day operations.
• Improve workflows and collaboration with internal teams to increase efficiency and customer experience.

Requirements

• 3+ years of demonstrable leadership experience with full ownership of a Customer Relations function.
• Proven track record of leading and motivating teams to achieve high performance and customer satisfaction.
• Strong ability to mentor, coach, and develop employees.
• Strong analytical skills to leverage data for strategic decisions and continuous improvements.
• Experience in Finance or Technology is desirable.

Culture & Benefits

• Private health insurance.
• 3 extra mental health days yearly.
• Free monthly public transport passes or garage space at the office.
• Office snacks every day and an informal office environment in the heart of Buda.
• Possibility to work in an international environment with colleagues around the world.
• Szép Card (gross 450.000 HUF yearly) and sport pass benefits.