Customer Support Manager

TL;DR

Customer Support Manager: Managing and developing relationships with an active client base with an accent on client retention and platform adoption. Focus on handling challenging client situations, negotiating service agreements, and maintaining documentation in the CRM system.

Location: Must be based in Budapest, Hungary (Onsite)

Company

An international IT company developing a digital business transformation platform for entrepreneurs in 81 countries.

What you will do

• Manage and develop relationships with an active client base.
• Identify client needs and assist with platform exploration.
• Consult clients on payments for additional products.
• Handle challenging situations, identify reasons for cancellations, and work on client retention.
• Maintain documentation and reports in the CRM system.
• Negotiate and conclude service agreements.

Requirements

• At least 6 months of experience in customer service or client relations.
• Strong computer literacy and experience with CRM systems.
• Ability to prioritize effectively in a multitasking environment.
• Proactive attitude and strong communication skills.
• English proficiency at B1 level or higher.
• Must be able to work onsite in Budapest.

Nice to have

• Experience with subscription-based services, advertising, or digital products.
• Knowledge of the Ukrainian language.

Culture & Benefits

• Official employment.
• Comfortable office in the centre of Budapest.
• Work schedule 5/2 with flexible start times (10:00-19:00 or 09:00-18:00).
• Discounts on beauty services from partner clients.
• One paid day off for your birthday.
• Company-sponsored English language classes.