Telecom MACD Provisioner (Disconnect Specialist)

TL;DR

Telecom MACD Provisioner (Disconnect Specialist): Managing and processing service disconnect orders across multiple carrier portals with an accent on accuracy, adherence to established intervals, and cross-departmental coordination. Focus on resolving complex order issues, maintaining detailed logs, and ensuring seamless communication with vendors and internal teams.

Location: Pasig, Metro Manila, Philippines (Onsite)

Company

hirify.global is a family-owned, debt-free provider of cloud communications, managed connectivity, and security services with over 20 years of industry experience.

What you will do

• Process disconnect orders and service changes within internal and carrier-specific systems.
• Review customer requests to ensure all related services are identified and disconnected.
• Coordinate with internal departments and external carriers to ensure timely completion of orders.
• Monitor workload status daily and maintain accurate order logs.
• Resolve service issues and respond to inquiries via phone, email, and internal systems.
• Handle special projects and department tasks as assigned by leadership.

Requirements

• Proven experience in an office environment or call center.
• Experience working with telecom carriers such as AT&T and Verizon.
• Strong multitasking abilities and high attention to detail.
• Proactive mindset with the ability to work with minimal supervision.
• Excellent verbal and written communication skills.
• Ability to operate multiple software systems simultaneously.

Nice to have

• Prior background in the telecommunications industry.
• Experience managing diverse projects with competing demands.

Culture & Benefits

• Stable, debt-free, and privately held company environment.
• Vibrant and entrepreneurial corporate culture.
• Opportunity to work with a dedicated team on complex business and technology challenges.
• Focus on professional growth and delivering excellent customer service.