1st Level Tech Support Specialist

WE’RE HIRING | 1st Level #Tech #Support Specialist – #B2B
📍 #Malta (#Onsite)
🎯 Key Responsibilities:
✔️ Managing the ticketing system, including acknowledging, replicating, assigning & following up on client issues
✔️ Maintaining clear and professional communication with clients
✔️ Providing software training and guidance to clients
✔️ Keeping documentation organised and up to date
✔️ Supporting senior team members with day-to-day operational tasks
💡 What We’re Looking For:
✅ Previous experience in a support role (B2B experience is a plus)
✅ Strong Microsoft Excel skills or equivalent
✅ Excellent organisational and multitasking abilities
✅ Fluent English communication skills (additional languages are a plus)
✅ Experience within the gaming industry is considered an asset
✅ Knowledge of online affiliate marketing concepts is beneficial
✅ Familiarity with Jira, Zendesk, or similar ticketing systems
✅ Basic understanding of a programming language is a plus
📩 Apply now: Показать контакты