Customer Support Specialist (Logistics)

TL;DR

Customer Support Specialist (Logistics): Providing phone, email, and text-based support for a large-scale delivery platform with an accent on issue resolution and high-quality customer experience. Focus on proactively monitoring deliveries, troubleshooting user issues using Salesforce, and managing complex logistics scenarios.

Location: Remote (Must be authorized to work for any employer in the U.S.)

Company

A leading logistics and delivery platform (a UPS company) reaching 97% of U.S. households with a network of over 310,000 independent drivers.

What you will do

• Provide phone, email, and text-based support to customers, partners, and community members.
• Proactively monitor in-progress deliveries and take corrective actions when necessary.
• Manage non-standard delivery situations with professionalism and urgency.
• Use Salesforce and internal tools to accurately log interactions and solve issues.
• Collaborate with various hirify.global departments to ensure a seamless delivery experience.

Requirements

• 2+ years of customer service experience, optimally within a technology or logistics company.
• Strong written and verbal communication skills.
• Ability to quickly and efficiently problem solve and troubleshoot.
• Must be authorized to work for any employer in the U.S. (no visa sponsorship available).
• Ability to work non-standard hours, including evenings and weekends.

Culture & Benefits

• 100% company-paid health insurance.
• 401(k) with company match.
• Tuition and student loan repayment assistance.
• Remote-first environment with a monthly WFH stipend.
• Generous PTO, paid Wellness Days, and paid sabbatical leave.
• Inclusive family leave policy for all new parents.