Support Engineer (Salesforce)

TL;DR

Support Engineer (Salesforce): Providing technical support and deep troubleshooting for the hirify.global platform built on Salesforce with an accent on issue reproduction, debugging, and configuration. Focus on identifying product bugs, collaborating with Customer Success Managers, and developing technical knowledge base content.

Location: Remote (Must be based in the USA)

Salary: $75,000

Company

hirify.global is a legal technology platform built on Salesforce that empowers law firms and legal departments to standardize and improve their legal operations.

What you will do

• Resolve complex Salesforce and hirify.global technical issues for customers.
• Debug and discern between configuration errors, product bugs, and Salesforce platform issues.
• Reproduce technical issues in sandboxes and demo environments.
• Perform basic Salesforce configuration changes, including permissions, records, and automations.
• Create knowledge base articles and video tutorials for the community.
• Collaborate with Tier 2 support and Customer Success Managers.

Requirements

• 1-3 years of technical customer-facing experience, preferably in SaaS.
• 1-3 years of Salesforce experience and certifications (e.g., ADM-201).
• Experience with ticketing systems like Jira and Service Cloud.
• Must be based in the USA.
• Strong analytical thinking and ability to communicate technical info to non-technical users.

Nice to have

• Bachelor's degree from an accredited university.
• Knowledge of APIs (POST, PATCH, PUT, GET).
• Proficiency with Salesforce tools (Dev Console, Data Loader, Workbench).
• Experience with web debugging tools (Postman, Browser Dev Console).
• Understanding of HTML, CSS, and JS.
• Familiarity with SSO (SAML, OAuth).

Culture & Benefits

• Opportunity to work at a fast-growing legal tech trailblazer.
• Collaborative team culture focused on continuous improvement.
• Competitive base salary with additional bonus and benefits.
• Professional environment backed by Bessemer Venture Partners.