Credit Operations Junior Specialist (Fintech)

TL;DR

Credit Operations Junior Specialist (Fintech): Protecting customers and company finances throughout the credit journey with an accent on account monitoring and pre-collection tasks. Focus on coordinating with external collection partners and automating internal credit processes to improve system efficiency.

Location: Must be based in Copenhagen, Denmark (4 days per week in office)

Company

A Nordic challenger bank building cloud-native, real-time financial services for millions of users across Denmark, Sweden, and Norway.

What you will do

• Proactively monitor accounts to identify potential overdrafts and act before escalation.
• Manage pre-collection tasks and maintain compliant, caring customer communications.
• Own the handover process to external collection partners, ensuring accuracy and regulatory compliance.
• Serve as the daily operational link between the company and collection partners.
• Collaborate with internal stakeholders to automate and streamline credit processes.
• Review loan applications for new lending products and provide feedback to improve credit systems.

Requirements

• Experience in a customer-facing or operational role, preferably in collections, lending, or financial services.
• Fluency in Danish (both written and spoken) is required for direct customer communication.
• A structured, reliable approach to managing daily tasks independently.
• Clear written communication skills for case documentation and customer messaging.
• Proactive mindset with a focus on solving problems at the root.

Culture & Benefits

• Hybrid work environment with a strong emphasis on in-person collaboration (4 days in office).
• Provision of state-of-the-art computer equipment.
• Comprehensive benefits package including pension, health insurance, and enhanced parental leave.
• On-site fitness facilities and wellbeing activities including mindfulness, Padel tennis, and running/cycling clubs.