Deployment Manager (AI Agents)

Location: Remote

Company

hirify.global is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint.

What you will do

• Own deployments from zero to live, including kick-off, automation setup, and stakeholder alignment.
• Co-lead strategic accounts with senior team members, progressively increasing responsibility.
• Apply CX ops knowledge to diagnose and resolve account issues related to helpdesk configuration, ticket routing, and automation logic.
• Provide daily updates, proactive escalations, and clear documentation of progress and blockers.
• Manage customer expectations, hold timelines, and maintain relationships during challenging situations.
• Feed operational patterns back to the product team to improve the product.

Requirements

• 5+ years in customer experience operations, support ops, implementation, or CX agency work.
• Deep helpdesk fluency (Zendesk, Gorgias, or similar).
• Strong project management skills to break complex problems into simple plans.
• SaaS or e-commerce background is a bonus.
• Ability to communicate clearly under pressure through written updates, verbal briefings, and Slack threads.
• AI fluency and ability to guide customers new to the space.

Culture & Benefits

• Globally distributed team working at the bleeding edge of CX and AI.
• Great salary plus the opportunity for equity or stock grants.
• Learning budget for professional growth.
• Opportunity to build something new and redefine customer experience.
• AI-fluency: Make AI your second nature.