Deployment Manager (AI Agents)

TL;DR

Deployment Manager (AI Agents): Managing complex multi-stakeholder deployments of AI agents within customer accounts, from initial kick-off to sustained automation performance with an accent on maintaining momentum in complex scenarios and tight timelines. Focus on diagnosing deployment roadblocks, managing customer expectations, and feeding operational patterns back to the product team.

Location: Remote

Company

hirify.global is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint.

What you will do

• Own deployments from zero to live, including kick-off, automation setup, and stakeholder alignment.
• Co-lead strategic accounts with senior team members, progressively increasing responsibility.
• Apply CX ops knowledge to diagnose and resolve account issues related to helpdesk configuration, ticket routing, and automation logic.
• Provide daily updates, proactive escalations, and clear documentation of progress and blockers.
• Manage customer expectations, hold timelines, and maintain relationships during challenging situations.
• Feed operational patterns back to the product team to improve the product.

Requirements

• 5+ years in customer experience operations, support ops, implementation, or CX agency work.
• Deep helpdesk fluency (Zendesk, Gorgias, or similar).
• Strong project management skills to break complex problems into simple plans.
• SaaS or e-commerce background is a bonus.
• Ability to communicate clearly under pressure through written updates, verbal briefings, and Slack threads.
• AI fluency and ability to guide customers new to the space.

Culture & Benefits

• Globally distributed team working at the bleeding edge of CX and AI.
• Great salary plus the opportunity for equity or stock grants.
• Learning budget for professional growth.
• Opportunity to build something new and redefine customer experience.
• AI-fluency: Make AI your second nature.