Inside Sales Representative (Fintech)

TL;DR

Inside Sales Representative (Fintech): Supporting newly onboarded merchants to activate payment solutions with an accent on increasing activation rates and identifying onboarding obstacles. Focus on proactively contacting clients, guiding them through POS and eCommerce setup, and improving the overall user experience.

Location: On-site in Reykjavík, Iceland

Company

hirify.global is a payment and software service provider headquartered in London that builds integrated tools for small, local businesses across Europe.

What you will do

• Proactively contact newly onboarded merchants to encourage and support the activation of payment solutions.
• Guide clients through the steps required to start accepting payments via POS terminals and eCommerce solutions.
• Identify and document common obstacles preventing merchants from transacting.
• Provide feedback and insights to internal teams to improve the onboarding and activation experience.
• Collaborate with internal departments to resolve merchant issues and remove activation barriers.

Requirements

• Strong communication skills and a service-minded approach.
• Proactive, positive, and solution-oriented mindset.
• Strong organizational skills.
• Strong proficiency in both Icelandic and English.
• Must be based in Reykjavík for on-site work.

Nice to have

• Interest in customer experience, sales, fintech, or business operations.

Culture & Benefits

• Opportunity to work in a high-energy and connected culture.
• Continuous learning opportunities and a supportive community.
• Comprehensive benefits package.
• Experience gaining insight into the international fintech and payment solutions industry.