Senior Technical Account Manager (UK)

TL;DR

Senior Technical Account Manager (UK): Lead onboarding, deployment, and optimization of hirify.global platform for enterprise and public sector clients with an accent on scalable architectures, secure integrations, and DevSecOps workflows. Focus on designing cloud, hybrid, and on-premise solutions, guiding CI/CD and identity provider integrations, and ensuring high reliability in mission-critical environments.

Location: United Kingdom (must be authorized to work in the UK)

Company

Leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure, trusted by U.S. Department of War and Fortune 500s.

What you will do

• Lead onboarding, deployment, and optimization of hirify.global for strategic enterprise customers.
• Design and validate scalable architectures for cloud, hybrid, and on-premise deployments.
• Guide integrations with SSO, SAML, OAuth, LDAP, CI/CD pipelines, and monitoring tools.
• Ensure high reliability, security, and performance across distributed teams.
• Provide proactive technical guidance and resolve challenges with Product, Engineering, and Support teams.
• Capture customer feedback to influence product roadmap and develop deployment assets.

Requirements

• 5+ years in Technical Account Management, Solutions Engineering, DevOps Engineering, or similar customer-facing role
• Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure
• Experience with scripting (Python, Go, Bash, Node.js) and DevOps/CI-CD tools (GitHub/GitLab, Jenkins, Terraform, Jira)
• Strong understanding of cybersecurity best practices and secure system design
• Fluent English (written and spoken) required
• Must be authorized to work in the United Kingdom and meet U.S. export control eligibility (EAR/ITAR)
• Excellent communication and stakeholder management skills

Nice to have

• Experience in public sector, defense, or regulated industries
• Familiarity with ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC
• Experience with air-gapped or highly secure deployments
• Existing or eligibility for UK Security Clearance (SC), French defense clearance, or NATO Secret
• Experience with mobile device management (Intune, MobileIron, Workspace ONE)
• Experience in startup or high-growth SaaS environment

Culture & Benefits

• Remote-first, open-source company
• Market-based pay based on skills, experience, location, and market conditions
• EEO employer committed to diversity and non-discrimination
• Expanding hiring globally while ensuring local law compliance
• Accommodations available during interview process