Senior Technical Account Manager (Germany)

TL;DR

Senior Technical Account Manager (Germany): Lead technical onboarding, configuration, and production deployment of hirify.global platform for enterprise, public sector, and defense clients with an accent on secure, scalable architectures in air-gapped environments and compliance alignment. Focus on designing integrations with identity systems and DevOps tools, resolving complex issues, and developing reusable deployment assets.

Location: Germany and Europe. Must be legally authorized to work in Germany. Eligible for German security clearance or equivalent NATO clearance.

Company

Leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure, trusted by U.S. Department of War and Fortune 500s.

What you will do

• Lead technical onboarding, configuration, and production deployment for strategic enterprise and public sector customers.
• Design, validate, and implement secure, scalable architectures across cloud, hybrid, and air-gapped environments.
• Ensure compliance with BSI IT-Grundschutz, ISO 27001, NIS2, and NATO security standards.
• Guide integrations with SSO, SAML, OAuth, LDAP, Active Directory, DevOps pipelines, and monitoring systems.
• Provide proactive technical guidance to minimize risk and ensure high availability, resilience, and performance.
• Collaborate with Product, Engineering, and Support teams to resolve issues and represent customer needs.
• Develop automation scripts, deployment playbooks, and documentation for scalable deployments.

Requirements

• 5+ years in Technical Account Management, Solutions Engineering, DevOps Engineering, or similar customer-facing roles.
• Strong expertise in Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure.
• Hands-on scripting or development (Python, Go, Bash, Node.js, or similar).
• Solid understanding of cybersecurity principles and secure system architecture.
• Experience with DevSecOps tools and workflows (GitHub/GitLab, Jenkins, Jira, Terraform, CI/CD pipelines).
• Experience supporting enterprise or government clients with complex infrastructure.
• Excellent written and verbal communication skills in English.
• Meet eligibility for U.S. export-controlled information (EAR, ITAR).
• Eligible for German security clearance or equivalent NATO clearance.
• Must be legally authorized to work in Germany.

Nice to have

• Experience with defense, public sector, or regulated industries in Europe.
• Familiarity with BSI IT-Grundschutz, NIS2, ISO 27001, or NATO standards.
• Experience supporting air-gapped or classified environments.
• Open-source contributions or secure collaboration platforms.
• Mobile device management (Intune, MobileIron, Workspace ONE).
• Startup or high-growth SaaS environment experience.

Culture & Benefits

• Remote-first, open-source company.
• Market-based pay based on skills, experience, location, and market conditions.
• EEO employer committed to diversity and inclusion.
• Expanding hiring in more countries while ensuring local compliance.