Junior IT Service Desk

TL;DR

Junior IT Service Desk: Autonomous management of company hardware and software (PCs, consoles) for 350 users, including installation, configuration, and technical support. Focus on IT infrastructure maintenance, performance monitoring, security, backups, and collaboration with IT team.

Location: Onsite in Milano, Italia

Company

Develops and publishes worldwide multiplatform video games, specializing in racing genre with prestigious licenses and proprietary IPs.

What you will do

• Manage hardware and software (PCs, consoles): installation, configuration, technical support for 350 users.
• Collaborate on IT infrastructure: management, configuration, maintenance, monitoring.
• Handle performance monitoring, optimization, updates, internal security, peripherals supervision.
• Support Head of IT with reporting systems and daily backups.

Requirements

• Excellent command of English, especially technical context.
• Strong knowledge of Microsoft 365 (Outlook, Edge, Word, Excel) and installation.
• Basic knowledge of Jira and Confluence.
• Understanding of networking concepts and storage.
• Educational background in computer science or related.
• Soft skills: responsibility, proactivity, problem-solving, communication, teamwork.

Nice to have

• Familiarity with Linux and virtual environments.
• Knowledge of security, firewall management.
• Experience with Active Directory, Veeam, Microsoft 365.

Culture & Benefits

• Dynamic and stimulating environment.
• Structured professional growth path.
• Young, proactive teams passionate about video games.