Automotive "Flying Doctor" Technician (Automotive)

TL;DR

Automotive "Flying Doctor" Technician (Automotive): Provide on-site technical support for vehicle repairs, especially electrical buses, managing escalated cases from front-line support with deep-dive analysis and corrective actions. Focus on remote and on-site dealer support, producing technical reports, monitoring KPIs, and contributing to knowledge base improvements.

Location: Field-based role covering all Poland (Warsaw, Poland)

Company

Trusted partner to leading vehicle manufacturers for over 30 years, delivering solutions in sales performance, repair optimization, parts sales, and consumer engagement.

What you will do

• Manage escalated technical cases, validate information, perform deep-dive analysis, and define corrective actions.
• Provide remote and on-site support to dealers and technical teams for timely vehicle repairs.
• Produce clear technical reports for OEM and stakeholders, highlighting risks, trends, and improvements.
• Monitor KPIs like case ageing, recurrence, and fix-it-right-first-time, flagging product or process issues.
• Contribute to technical knowledge base and best practices for Level 1 agents and workshops.

Requirements

• Strong automotive technical background with experience in diagnostics and complex repair (dealer, workshop, or OEM).
• Proven ability to analyze technical data, fault codes, and log files for root causes and recurring issues.
• Capable of translating OEM documentation, wiring diagrams, and procedures into clear repair instructions.
• Good verbal and written English to explain complex topics clearly.
• Team player with proactive, logical mindset for multi-market, multi-stakeholder environments.

Culture & Benefits

• Competitive salary and company car/assets.
• Dynamic, international working environment.
• Flexible working methods.
• Monday–Friday field-based pattern covering all Poland.
• Equal opportunities employer committed to diversity and inclusion.