Dutch-speaking Automotive Technical Support Specialist

TL;DR

Dutch-speaking Automotive Technical Support Specialist (Automotive): Provide expert technical support to retailers and workshops across Europe with an accent on diagnostics, root cause analysis, and repair guidance for vehicles including EVs. Focus on resolving complex technical issues, coordinating field visits, and documenting cases for optimal customer satisfaction.

Location: Budapest, Hungary

Company

Global partner to vehicle manufacturers and retailers for over 30 years, delivering solutions in sales performance, repair optimization, parts sales, and consumer engagement.

What you will do

• Provide technical support on diagnostics and root cause analysis across vehicle systems.
• Resolve inquiries from dealers and internal teams via phone and electronic channels.
• Guide technicians through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians, engineers, and project managers to address complex issues.
• Coordinate Field Engineer visits and escalate cases with complete documentation.
• Engage in training, product knowledge exchange, and occasional vehicle testing.

Requirements

• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics; EV/HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4) advantageous.
• Experience using diagnostic tools.
• Analytical, organized, customer-focused mindset.
• Fluency in Dutch and English.

Culture & Benefits

• Work in a collaborative team environment valuing expertise and customer satisfaction.
• Join a global company with over 5,000 employees in 80+ countries.
• Equal opportunities employer committed to diversity and inclusion.
• Part of industry-leading expertise in mobility and automotive services.