Product Adoption Lead (Fintech)

TL;DR

Product Adoption Lead (Fintech): Build and scale Product Adoption as a core customer delivery capability for financial institutions using a cloud-native core banking platform with an accent on workflow optimization, operational efficiency, and measurable outcomes. Focus on analyzing inefficiencies, implementing scalable best practices, and shaping the operating model for customer adoption.

Location: Onsite - Philippines

Company

hirify.global delivers a cloud-native core banking platform for financial institutions in high-growth markets, enabling banks, lenders, and fintechs to launch, scale, and operate financial products.

What you will do

• Lead Product Adoption engagements from discovery through execution, partnering with customers to improve workflows and platform usage.
• Analyze customer processes, design scalable workflow improvements, and guide toward standardized operations.
• Build and scale the Product Adoption function by defining operating models, processes, playbooks, and enablement materials.
• Own prioritization, pipeline management, and delivery quality across assigned customers or regions.
• Collaborate with Support, Product, Implementation, and Delivery teams to reduce issues, surface gaps, and align priorities.

Requirements

• 5–8+ years in Product Adoption, Product Operations, Professional Services, Implementation, or customer-facing technical delivery
• Hands-on experience with core banking systems (CBS)
• Strong understanding of financial workflows including lending, repayments, accounting, and reporting
• Proven track record improving customer workflows and driving operational impact with fintechs or high-growth financial institutions
• Background in banking, finance, microfinance, or digital lending
• Strong prioritization, stakeholder management, communication, and process-oriented execution skills

Culture & Benefits

• Work in a strong team with excellent customer reputation during dramatic expansion of customer base and headcount in 2026.
• Focus on mission-critical operations with modern software speed and reliability.