обновлено 3 месяца назад
Product Adoption Lead (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Adoption Lead (Fintech): Building and scaling product adoption as a customer delivery capability for a cloud-native core banking platform, with an accent on financial workflows, customer operations, and scalable adoption practices. Focus on optimizing lending, repayment, accounting, and reporting workflows, prioritizing customer initiatives, and developing playbooks and standards for a growing Product Adoption function.
Location: Philippines — onsite, full-time
Company
delivers a cloud-native core banking platform for banks, lenders, and fintechs in high-growth markets.
What you will do
- Lead Product Adoption engagements end-to-end across fintechs, financial institutions, and complex customer accounts.
- Conduct customer discovery sessions and operational workshops to analyze workflows, system usage, and adoption challenges.
- Design scalable workflow improvements, best practices, playbooks, templates, and enablement materials.
- Own and prioritize the Product Adoption pipeline based on customer impact and delivery capacity.
- Improve operational efficiency, reduce repeatable manual work, and decrease reliance on ad-hoc support.
- Collaborate with Support, Product, Implementation, and Delivery teams to turn customer behavior into actionable insights.
Requirements
- 5–8+ years of experience in Product Adoption, Product Operations, Professional Services, Implementation, or customer-facing technical delivery.
- Hands-on experience with core banking systems (CBS).
- Strong understanding of financial workflows, including lending, repayments, accounting, and reporting.
- Experience improving customer workflows, system usage, and operational outcomes.
- Experience with fintechs or high-growth financial institutions, with a background in banking, finance, microfinance, or digital lending.
- Strong prioritization, stakeholder management, communication, workshop facilitation, and process-oriented execution skills.
Culture & Benefits
- Work directly with financial institutions in high-growth markets.
- Help establish and scale the Product Adoption operating model.
- Contribute to hiring, onboarding, mentoring, and quality standards for Product Adoption Specialists.
- Join during a major growth phase expanding its customer base and headcount.
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