End User Support (Windows)

TL;DR

End User Support (IT Infrastructure): Providing a single point of contact for employees to receive support and maintenance within the organization's desktop computing environment with an accent on hardware installation, diagnosis, and repair. Focus on troubleshooting cross-platform environments and ensuring optimal workstation performance.

Location: Hartlepool, UK. Must have pre-existing right to work and travel within the UK.

Company

hirify.global is part of a global tech giant providing critical software for public services including healthcare, emergency response, and transport.

What you will do

• Provide onsite and remote technical support for staff in the Hartlepool office and wider business.
• Install, diagnose, repair, and upgrade hardware including PCs, terminals, printers, and scanners.
• Support a cross-platform environment involving Windows and iOS.
• Document and monitor all incidents via the ISM Helpdesk system to ensure timely resolution.
• Procure, configure, and manage desktop PCs, laptops, and mobile technology.
• Facilitate and maintain secure network access for remote users.

Requirements

• Experience with Windows 10 and 11 and Microsoft Office Suite.
• Proven ability in software and hardware troubleshooting (RAM, SSD/HDD).
• Ability to setup and maintain components and peripheral accessories.
• Pre-existing right to work and travel within the UK.
• Strong communication, analytical, and problem-solving skills.
• Ability to operate effectively within a team with minimal supervision.

Nice to have

• Experience with Active Directory (account creation, password resets).
• Knowledge of Microsoft Intune or Entra.

Culture & Benefits

• Private medical cover funded by the company.
• 25 days paid holiday with options to buy or sell.
• Group pension plan with employer contributions up to 8.5%.
• 4x basic salary life assurance cover.
• Flexible benefits package tailored to individual needs.