Technical Support Manager (AI)

TL;DR

Technical Support Manager (AI Analytics): Leading the Product Expert team to deliver high-touch advisory support for an AI-driven analytics platform with an accent on scaling support processes and synthesizing customer feedback. Focus on bridging the gap between customers, product, and engineering to shape the product roadmap.

Location: Hybrid: Must be based in San Francisco, CA (at least 3 days per week in office)

Company

hirify.global is an AI analytics platform that provides a governed context graph for enterprises to turn company data into a trusted source of truth for AI.

What you will do

• Lead and grow the Product Expert team in San Francisco, managing team output and coaching members.
• Maintain high-touch "Advisory" relationships by working directly with customers.
• Scale the support service by identifying friction points and implementing scalable process solutions.
• Source, screen, and mentor new talent to foster a culture of technical excellence.
• Synthesize customer pain points into actionable insights for Product and Engineering teams to help shape the roadmap.

Requirements

• 5+ years in technical, customer-facing roles such as Support, SE, or Consulting.
• 1–2+ years of experience in a leadership or management capacity.
• Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
• Ability to translate complex architectural issues into clear, business-focused outcomes.
• Must be located in or able to work from the San Francisco office at least 3 days per week.

Culture & Benefits

• Collaborative environment with founders from Looker and Stitch Data.
• Top of market compensation including stock options.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.