CRM Manager — Retention Focus (Fintech)
Вакансия размещена на Hirify напрямую от HR/нанимающего менеджераМэтч & Сопровод
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Описание вакансии
Job Opportunity: CRM Manager — Retention Focus
About the Role
Strategic CRM Manager role at a licensed FX/CFD call centre in Santo Domingo. Own client lifecycle management and retention analytics. Spanish and English mandatory. $4,000 - $5,000/month + performance bonus and full relocation support.
Requirements
- Minimum 1 year of CRM management experience in FX/CFD, financial services or a related field
- Spanish mandatory — required for all positions at this operation
- Fluent English required
- Hands-on experience with CRM platforms — Salesforce, HubSpot or similar
- Strong analytical skills — ability to segment client databases and interpret behavioural data
- Experience building retention workflows, automated campaigns and trigger-based sequences
- Willingness to relocate to Santo Domingo, Dominican Republic
Responsibilities
- Own the CRM platform — configuration, data integrity and user access management
- Develop and execute client segmentation strategies for the retention desk
- Build automated retention campaigns, triggers and re-engagement sequences
- Analyse client behaviour, churn indicators and campaign performance metrics
- Provide actionable weekly and monthly reporting to senior management
- Collaborate with Retention Managers and Team Leaders to align CRM strategy with desk targets
Location: Dominican Republic
If you meet the criteria and are ready for your next career step, we’d love to hear from you.
Send your CV on contact: jobs@ or visit to submit your application
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Вакансия размещена на Hirify напрямую от HR/нанимающего менеджера
