Salesforce Service Cloud Specialist (CRM)

Формат работы

hybrid

Тип работы

fulltime

Грейд

middle

Английский

Страна

Portugal

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Salesforce Service Cloud Specialist (CRM): Configuring and supporting Salesforce Service Cloud features and automations with an accent on customer support and contact center processes. Focus on designing AI-driven automations, bots, and operational workflows to enhance efficiency and customer experience.

Location: Hybrid (Lisbon, Portugal)

Company

Swiss consulting firm supporting companies through their strategic, technological, and organizational challenges.

What you will do

Configure and support Salesforce Service Cloud features, workflows, and automations.
Collaborate with stakeholders to gather and refine requirements for customer support and contact center processes.
Manage CRM and contact center applications, ensuring smooth integrations and system performance.
Provide technical and functional support and training to business users on new functionalities.
Design and improve AI-driven automations, bots, and operational workflows to enhance customer experience.
Support the integration of new technologies and automation capabilities within customer operations.

Requirements

At least 2 years of experience in a Salesforce Service Cloud, CRM, or similar techno-functional role.
Hands-on experience configuring and supporting Salesforce Service Cloud.
Understanding of customer support and contact center processes, ideally in B2C.
Ability to translate business requirements into practical technical solutions.
English: Good written and spoken proficiency required.
Bachelor's degree.

Nice to have

Exposure to CTI/contact center solutions, specifically Talkdesk.
Experience or interest in AI tools, automations, workflows, or bots.

Culture & Benefits

Supportive environment focused on personal and professional development.
Genuine career progression and skill enhancement opportunities.
Partnership culture based on trust, professionalism, and transparency.
Emphasis on innovation and effective digital transformation.
Commitment to creating a positive community impact.

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