Customer Support Lead (Crypto)

TL;DR

Customer Support Lead (Crypto/Fintech): Managing and scaling a high-performing support team for a Web3 payments infrastructure with an accent on KPI monitoring and workflow optimization. Focus on coaching support agents, improving internal processes, and ensuring scalability in a fast-paced environment.

Location: Remote or Hybrid

Salary: Up to 50,000 USD

Company

A profitable, product-led company building infrastructure at the intersection of Web3 and payments, powering some of the largest platforms in crypto.

What you will do

• Lead and coach support agents to maintain high performance.
• Monitor KPIs and implement strategies to improve team performance.
• Manage scheduling and the onboarding process for new hires.
• Develop and improve support workflows and internal processes.
• Collaborate cross-functionally with internal teams to enhance the user experience.

Requirements

• 2–3 years of experience in customer support leadership.
• Professional experience in crypto, fintech, or payments.
• Strong communication and analytical skills.
• Ability to thrive in remote, fast-moving environments.

Culture & Benefits

• Competitive salary and bonus structure.
• Flexible work format (Remote or Hybrid).
• Dedicated budget for learning and development.
• Opportunities for international team meetups.