Account Management Team Lead (Fintech)

TL;DR

Account Management Team Lead (Fintech): Leading and developing the account management team to ensure high service standards for B2B clients in the international payments sector with an accent on client relationship development and international settlement operations. Focus on managing complex client escalations, optimizing onboarding processes, and coordinating cross-departmental communication to drive client success.

Location: Fully Remote (Warsaw, Poland)

Company

A fintech company operating at the intersection of private banking, neo-banking, and financial infrastructure, specializing in cross-border fund flows and payment solution architecture.

What you will do

• Lead and develop the Account Management team to maintain high service standards.
• Build and nurture long-term relationships with key B2B clients and strategic partners.
• Oversee client onboarding and provide support for international settlement operations.
• Act as the primary escalation point for complex client cases and operational issues.
• Coordinate communication between clients and internal departments to ensure timely resolution of requests.
• Monitor client satisfaction and propose improvements to service processes.

Requirements

• 4+ years of experience in Account Management or client-facing roles within fintech, payments, or banking.
• Proven experience in team leadership or mentoring.
• Strong understanding of payment infrastructure and cross-border payments.
• Experience working with B2B clients in high-touch service environments.
• Fluent in Russian and English (minimum B2+ level).

Culture & Benefits

• Competitive salary aligned with professional experience.
• Collaborative and transparent team culture.
• High-impact role within a scaling fintech environment.
• Recognition of personal milestones and achievements.
• Comprehensive social benefits.